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My password email hasn’t turned up!
Feb 23, 2017
by Martin Sims

First please check your spam filter to see if the password email is thereIf not please check the email to which the database was attached Was it sent to the email that you normally send from?e.g. you may get emails for david@????.com and david.smith@????.com but if you send from "david"… Read more...

The Spectrum Database: system requirements
May 28, 2012
by Martin Sims

This database will work in Excel on a Windows PC. The database is as a .xls file. This can be opened in Microsoft Office 2003 and later. Read more...

The Spectrum Database: can I amend my copy?
Aug 10, 2010
by Martin Sims

Please note this Excel file will become unusable after three months, by which time you we will have sent you an updated version. Because the file has a limited life we do not recommend amending it with your own material, as this will be lost when the document expires. To… Read more...

How do I activate the database?
Aug 10, 2010
by Martin Sims

1. Save the file onto your computer e.g. in the My Documents folder 2. Navigate to that folder and double click to open the database 3. Enable macros (and enable editing in Excel 2010) 4. A pop-up box will appear: please enter your user ID, which will have been emailed… Read more...

Incorrect user ID or password
Aug 10, 2010
by Martin Sims

The most likely explanation is that you have closed the database while waiting for the password to arrive: try again but leave the database open this timeIf you have closed the database, the old password that you were emailed won't work! You have to close the file and request a… Read more...

I keep getting errors!
Aug 10, 2010
by Martin Sims

Usually caused by pre-2002 versions of Excel which won't open the .xlsm file: the standard format we use for the database.Contact us and we will send you a .xls version (the older Excel format)You may be able to open other .xlsm files perfectly well using one of Microsoft's converters for… Read more...