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How to use the site

Mar 19, 2009 by admin

Do I need to keep re-entering my login details?

What if I have entered the wrong username or password?

Error message with Safari browser

Do I need to keep re-entering my login details?

No. If your browser hasn't prompted you to remember your username and password you need to tell it to do this: 

  • Internet Explorer:  go to Tools/Internet options/content/ auto complete settings/ tick "prompt me to save passwords"
  • Firefox: Preferences/security/remember passwords for sites
  • Safari: Preferences/Autofill/tick "user names and passwords"

You should then get the "remember this password?" prompt when you access the site. Click "yes".

In the future you will only have to type the first letter of your username and the full username should appear. You click on this and the password will be entered automatically.

What if I have entered the wrong username or password?

To delete an individual stored password in Internet Explorer please:

  • Start typing your username eg "m"
  • When the full username appears  as an option below eg "martin"  move the mouse over that so it is highlighted.
  • Hit the delete key and you should get a pop up box saying "Windows has a password stored for this username. Do you want to delete the username and password?"
  • Click yes.
  • You should then be able to save the correct username and password by entering them again and clicking the "Remember password" option. (Please note that you need to have the prompting feature enabled as described above)

In Safari just enter the correct password and you will get a pop-up box saying "This password is different. Would you like to replace the saved password with this new one?" Click yes.

In Firefox the system is similar to Safari or you can search for and delete individual passwords at preferences/security/saved passwords

Error message with Safari browser

There is a fault with the Safari browser which prevents access to secure sites like Policytracker i.e. those starting httpS:// rather than http://

You will a message like this:

"Bad Request Your browser sent a request that this server could not understand. Reason: You're speaking plain HTTP to an SSL-enabled server port. Instead use the HTTPS scheme to access this URL"

This is a bug in the browser rather than a problem with our site. However, it is usually fixed if you close and re-open Safari.

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