PolicyTracker email alerts: viewing HTML emails
How to make HTML emails display properly in most email clients
Jun 29, 2012 by Martin Sims Managing Director


Tagshelp, website

Please see below for instructions for most email clients. The Benchmark email site is also worth consulting.

Outlook 2010

To enable images for HTML:

  1. Click on the new “File” tab
  2. Click on “Options”
  3. Click on “Trust Center”
  4. Click on “Trust Center Settings”
  5. Uncheck the “Don’t download pictures automatically in HTML e-mail messages or RSS items” check box
  6. Click the “Okay” button
  7. Exit Outlook 2010

You may have to restart Windows for the changes to take effect.

Outlook 2007

To unblock picture downloads for all messages:

  1. On the Tools menu, click Trust Center and then click Automatic Download
  2. Clear the Don’t download pictures automatically in HTML email messages or RSS items check box.

To see the images in a single message:

  1. Click the InfoBar at the top of the message, and then click Download Pictures.


  1. Click Options.
  2. On the left side of the page, click Mail.
  3. Click Mail Display Settings, and then make your selections.


  1. Click Options.
  2. On the left side of the page, click Mail.
  3. Under Management, click the General Preferences link.
  4. Then make your selections to customize your inbox and message options.


  1. Click Settings.
  2. Under the General tab make your selections to customize the messages and inbox.

Mac Mail

  1. Select Preferences.
  2. Click on Viewing.
  3. Place a checkmark for Display remote images in email.
  4. Click Save.


  1. To display images for individial emails:
  2. Select the My Settings icon.
  3. From the Settings menu on the left, select Mail > Contacts > Calendars.
  4. On the right it will say Mail. Go to Load Remote Images and move the bar to the ON setting.

Mozilla Thunderbird

  1. Thunderbird blocks all remote images by default. You can enable remote images for an email address by clicking on “Click here to always load remote images from …”. That adds an entry to the address book that has “Allow remote content” checked.
  2. For images embedded in messages: make sure that the setting for “View -> Message Body As” is set to either “Original HTML” or “Simple HTML”.
  3. For images attached to messages: go to the “View” menu and make sure that “Display Attachments Inline” is checked.

See this website for more details